Returns Policy

New Alpha Guarantee: Customer Satisfaction is of utmost importance here at the New Alpha. We believe in our products 100%. However, if, for any reason, you are not happy with the product, we will provide you with a 100% refund within 90 days, from the day of purchase. And the best thing, you don't even need to return an open or empty packet to receive your full refund. We do ask that you return any unopened products to us, see more below.

We are always here to help you, no matter what!

If you want to proceed with a refund, please follow the below steps:

Contact the New Alpha team by calling +1 (917) 675-3052, 7 days a week, and just ask for a full refund. We are here to take your call 20 hours a day, between 5am and 1am EST, 2am to 10pm PST. We are closed on January 1 and December 25. You can also email us at support@thenewalpha.com if you prefer, but a call is best, as it means we can resolve your refund request straight away.
You do not have to provide us with the reason*, but we'd really appreciate any feedback so we know what we can improve in future.
We will provide you with the return address when you call, including a return ID, so you can send any unopened packets back to us for a refund. We do recommend you opt for a tracking number for return verification and efficiency purposes.

This is an easy process. Once you followed the steps above, please do allow adequate time for shipping (if applicable) and communication with the credit card companies and banks, as you patiently await your full refund.

*Note: if you choose to ask for a refund without giving a reason and without returning anything, we reserve the right to refuse your orders in future.

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